If the order has arrived and the packaging is damaged or you think the material may be damaged, take some photographs of the order as you have received it, send them to us so we can claim the damage from the transport company, and, in the meantime, we will offer you the best solution so that you can enjoy the material as soon as possible, we will send you the damaged part, we will replace the damaged material or we will find the best solution, we will not leave you alone in this situation.
Remember!!! Send us the photos in the 7 days following receipt of the order, Correos Express has a maximum period of 7 days to be able to claim the damages.
Our products are manufactured with artisanal methods so small imperfections may appear in their finish.
Due to its manufacture we can only accept returns when the material has a manufacturing defect.
If what you have ordered you do not like or it is not as expected, you have a period of 15 days to return it, you must write us an email to firstname.lastname@example.org and tell us that you want us to pick up the order, remember that the product must If it is returned well packaged, protected so that it does not suffer damage during transport and in perfect condition, once we have the product in the workshop we will make you the corresponding payment which will have to deduct the shipping costs of the return € 9.5 per package in the Peninsula and the Balearic Islands, in the case of the Canary Islands Ceuta and Melilla or international shipments, the shipping costs that appear on the web in the Shipping section that you can consult here once we have it in the workshop we will review all the data and, if everything is correct, we will proceed to refund the amount within a maximum period of 7 days.
The maximum period for the claim is 15 days, once this period is exceeded we will not receive any material and we will only send spare parts.
We are not responsible for defects arising from a bad assembly of the material, bad handling or a bad use of it. The different pieces that make up the material are made of different parts of wood, which can cause a difference in color between them, this difference will not be treated as a claim.
We remind you that our products are not toys and must always be used under adult supervision, do not leave children unattended.